Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping option on most items to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. You can find the the *Estimated Shipping Time when you are choosing shipping option during the checkout process.
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
You will receive an email with a tracking number once your order is shipped but sometimes based on the shipping option you choose tracking is not available.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of blueicegadget.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I***n –
Packing package. The bent came while he was probably lying down. Stiffness does not impress so for the child to play. Half of it came back through the dispute.
Customer –
OK
A***v –
Everything is fine, even the bolts sent
F***v –
Thank you, everything is high quality.
F***f –
Goods quality, I liked everything
O***v –
Excellent.
R***M –
Tight)
N***S –
Good product and delivery on time.thank you
G***a –
Came up perfectly
S***o –
We correspond to its cost. Quite a footnote quality although there is another holder for the main bottle. It came surprisingly quickly free delivery
P***o –
Poor packaging, only a nylon envilope, during the shipping it is almost impossible not to be damaged.
A***v –
I’m satisfied))
E***i –
Excellent. Aluminum.
G***s –
Thank you
V***v –
Everything came very quickly in a week approximately, it is attached securely to the bike, holds a bottle up to 1.5 liters
M*** –
Everything came on time. The bolts were put in the kit. Everything is whole, although packed in a simple bag. Overall satisfied.
W***w –
Received
U***r –
ok
K***S –
Quality is good, reach to Mo 3 weeks
A***v –
A little crooked and flimsy
V***o –
Quality is good.
V***v –
The paint clouds. In general, the quality is good. Bright.
G***o –
It came very quickly! Quality is good. Seller Thank you!
Customer –
Quality is so-so. I put five for a low price
P***k –
good
Y***s –
Does not fully correspond to the photo, in the photo more reliable, welded, but sent just flared!
O***k –
Not very strong, but normal for the price
A***v –
Everything corresponds to the description. Shipping fast.
A***n –
21.04.20 ordered came 30.05.20 the goods are satisfied, the quality is good!
R***N –
Normal Holder, a little hang out, as it is not one-piece, but two of them. You can accommodate a maximum liter bottle. 0,5 bottle in it scrapes all the way, but it can be solved by inverting the bottle. I did not go with a bicycle bottle. The goods are satisfied.
S***v –
Nice one
P***s –
Nice
R***r –
Fire!
I***v –
That’s what I wanted. Excellent.
Customer –
Thank you
E***o –
Decent quality, but shipping duration is too long. Products I ordered way after have arrived sooner than this
P***n –
Received! Took for 120R. A pair of screws included
A***o –
Delivery 47 days, tracked only abroad, the product made of aluminum, complete two bolts under the hexagon, quality is good, I advise the producer.
O***a –
Thank you, everything is fine!!!
S***y –
All OK
O***v –
All as in the description, the screws came up
S***v –
For their money norms. There is a bend, it’s probably to make it more convenient to take a bottle. The bottle holds tight. Without a bottle, it’s a little shattering. I like it. Thank you!
A***n –
Flimsy
K***k –
Flimsy
G***r –
It’s good echo!
D***v –
OK
A***h –
The mount is slightly different from the photo. And so good флягодержатель
T***v –
All norm
M***Z –
Excelente
A***h –
Light aluminum, all OK.
A***v –
Excellent holder for this money. Delivery is very fast. It came without damage, although it was packed in a package. I recommend the store and the goods!
A***v –
OK
A***n –
Sent and came quite quickly. Packed in a pouper bag, nothing to break. Do not expect for 2 $ something super, but its function performs. Bottle holds. The metal looks weak. As they say, time will show. In general, I think you can take it.
V***v –
Will go
A***n –
Good holder, slightly heated, moisture bottle 1 liter of mineral water